Shipping & Delivery Policy

Dawn Chanel Essentials LLC

Effective Date: October 9, 2026

1. General Information

This Shipping & Delivery Policy (“Policy”) governs the processing, shipment, and delivery of merchandise purchased through the Dawn Chanel Essentials website, operated by Dawn Chanel Essentials LLC, an Illinois limited liability company (“Dawn Chanel Essentials,” “Company,” “we,” “us,” or “our”).

This Policy provides information regarding shipping eligibility, charges, order fulfillment, delivery estimates, tracking, and procedures for addressing shipping-related concerns.

By placing an order, customers acknowledge the shipping information disclosed during checkout and the applicable policies published on our website.

Nothing in this Policy is intended to waive, restrict, or otherwise limit any consumer rights or remedies provided under applicable federal or state law.

2. Order Processing and Fulfillment

Orders are generally processed within 3–5 business days following order confirmation and successful payment authorization, unless a different timeframe is expressly stated at checkout.

Business days are Monday through Friday, excluding designated company holidays and scheduled closures.

Order processing includes payment verification, order preparation, packaging, and transfer to the designated shipping carrier.

Processing time is separate from shipping transit time.

Processing times may vary due to order volume, inventory availability, payment verification, promotional events, or other operational circumstances.

If an order cannot be shipped within the applicable promised timeframe, Dawn Chanel Essentials LLC will provide any required delay notice, cancellation options, and refunds in accordance with applicable law.

3. Domestic Shipping and Rates

Dawn Chanel Essentials LLC ships eligible merchandise to supported destinations within the United States.

Available shipping methods and applicable charges are presented during checkout before an order is submitted.

Standard Shipping — Contiguous United States

Standard shipping charges are calculated at checkout based on factors that may include:

• Delivery destination
• Shipment weight
• Package dimensions
• Available carrier services

The applicable shipping charge will be displayed before the customer completes the purchase.

Complimentary Standard Shipping

FREE standard shipping is available on eligible orders of $75.00 or more within the contiguous United States.

Eligibility is determined using the merchandise subtotal after applicable discounts and before taxes and shipping charges.

Complimentary shipping applies to qualifying standard shipping services only and does not include expedited shipping.

This offer does not apply to Alaska, Hawaii, U.S. territories, or international destinations unless expressly stated.

Alaska, Hawaii, and U.S. Territories

Shipping availability and rates for Alaska, Hawaii, and U.S. territories may differ from those applicable to the contiguous United States.

Where service is available, applicable shipping charges will be disclosed during checkout.

4. Shipping Carriers and Delivery Estimates

Dawn Chanel Essentials LLC utilizes established shipping providers, including the United States Postal Service (USPS) and United Parcel Service (UPS).

Carrier selection may depend on delivery destination, package weight, dimensions, service availability, and operational requirements.

Standard delivery within the contiguous United States is generally estimated at 3–8 business days after shipment.

Delivery estimates are not guaranteed unless an express delivery commitment is specifically identified as guaranteed.

Actual delivery times may vary due to carrier operations, severe weather, transportation disruptions, holidays, or other circumstances beyond the Company’s reasonable control.

Customers should consider both processing and transit times when estimating the arrival of an order.

5. Expedited Shipping and Processing Times

Where expedited shipping services are offered, the applicable charges and estimated delivery timeframe will be displayed during checkout.

Selecting expedited shipping does not shorten or otherwise modify the standard order processing timeframe.

Expedited shipping applies to the carrier’s transportation service after the order has been processed and transferred to the carrier.

Orders generally remain subject to the standard 3–5-business-day processing period, unless a different timeframe is expressly stated.

Expedited shipping does not guarantee same-day order processing or dispatch.

Any expressly guaranteed shipment or delivery commitment will be honored in accordance with its stated terms and applicable law.

6. Order Modifications and Cancellations

Orders may enter the fulfillment process shortly after confirmation and payment authorization.

Requests to modify an order, change products or quantities, update a shipping address, or cancel an order should be submitted to Customer Support as soon as possible.

Dawn Chanel Essentials LLC will make reasonable efforts to accommodate requests received before shipment. However, modifications cannot be guaranteed once an order has entered processing or has been transferred to a shipping carrier.

This provision does not limit any cancellation, refund, or other rights available under applicable law.

7. Shipping Address Accuracy

Customers are responsible for reviewing the accuracy and completeness of their shipping information before completing checkout.

Shipping information should include the recipient’s full name, street address, apartment or suite number where applicable, city, state, and ZIP code.

If an address correction is required after an order has been placed, customers should contact Customer Support promptly.

Address modifications cannot be guaranteed after an order has entered fulfillment or been transferred to a carrier.

Orders returned due to an incorrect or incomplete address supplied by the customer may be subject to additional shipping charges if reshipment is requested.

Any applicable reshipment charges will be disclosed before the customer authorizes reshipment.

This provision does not exclude responsibility for errors attributable to Dawn Chanel Essentials LLC or its service providers.

8. Orders Shipped in Multiple Packages

Certain orders may be shipped in multiple packages due to product availability, packaging requirements, shipment size, or other fulfillment considerations.

Packages associated with the same order may be delivered on different dates.

Where available, separate tracking information will be provided for each shipment.

Customers will not incur additional shipping charges solely because Dawn Chanel Essentials LLC elects to divide an order into multiple shipments.

If a shipment appears incomplete, customers should review the applicable tracking information and contact Customer Support for assistance.

9. Shipping Confirmation and Order Tracking

Once an order has shipped, a shipping confirmation email will be sent to the email address provided during checkout.

Where available, the confirmation will include a tracking number and a link to the applicable carrier’s tracking service.

Tracking information may not become active immediately after shipment and may require additional time to reflect carrier acceptance or movement.

Carrier tracking information is maintained by the shipping provider and may be subject to temporary delays or interruptions.

10. Shipping Delays and Customer Rights

Dawn Chanel Essentials LLC makes commercially reasonable efforts to fulfill orders within the shipment timeframe communicated at the time of purchase.

If we determine that an order cannot be shipped within the applicable timeframe, we will provide any notice required by law and, where applicable, offer the customer the opportunity to consent to a revised shipment date or cancel the affected order and receive a prompt refund.

Where applicable law requires cancellation and refund because the necessary customer consent to a delay has not been obtained, the Company will take those actions.

Refunds resulting from shipment delays or cancellations will be processed in accordance with applicable federal and state requirements.

11. Lost, Missing, or Undelivered Packages

Customers who believe a shipment has been lost, misdelivered, or not received should contact Dawn Chanel Essentials LLC promptly.

Customers are encouraged to report such issues within 7 business days of the expected or recorded delivery date, when reasonably possible.

To assist with the investigation, customers may be asked to provide:

• Order number
• Shipping and tracking information
• Description of the issue
• Relevant supporting documentation

Dawn Chanel Essentials LLC may review carrier records, initiate a carrier investigation, or request additional information reasonably necessary to evaluate the claim.

A carrier’s tracking designation of “Delivered” does not automatically disqualify a customer from requesting a review.

Reported issues will be evaluated individually, and appropriate remedies will be provided in accordance with the circumstances and applicable law.

The suggested reporting period does not limit any statutory rights or remedies.

12. Damaged, Defective, or Incorrect Shipments

Customers who receive merchandise that is damaged, defective, or materially different from the merchandise ordered should contact Customer Support promptly.

Customers are encouraged to report these concerns within 7 business days of delivery, when reasonably possible.

To facilitate the review, customers may be asked to provide:

• Order number
• Description of the issue
• Photographs of the affected merchandise
• Photographs of the shipping materials, where relevant

Customers are encouraged to retain the merchandise and original packaging while the issue is being reviewed.

Dawn Chanel Essentials LLC will evaluate reported concerns and provide an appropriate resolution, which may include replacement, refund, or another remedy consistent with applicable law and company policies.

The suggested reporting period does not limit statutory rights or remedies.

13. Supporting Documentation and Claim Verification

To assist in reviewing claims involving missing, damaged, defective, or incorrect merchandise, Dawn Chanel Essentials LLC may request reasonable supporting documentation.

Any photographs, videos, or other materials submitted in support of a claim must accurately represent the condition of the merchandise or shipment.

Knowingly fabricated, misleading, or materially altered evidence may result in additional verification or denial of a claim where legally permissible.

Customers who are unable to provide photographs or other requested materials may contact Customer Support to discuss alternative verification methods.

The Company reserves the right to investigate suspected fraudulent claims in accordance with applicable law.

14. Cash on Delivery (COD)

Dawn Chanel Essentials LLC does not offer Cash on Delivery (COD) as a payment or shipping option.

Customers are not required to make additional delivery payments to Dawn Chanel Essentials LLC beyond the charges authorized during checkout.

If a shipping carrier or third party requests an unexpected payment in connection with an order, customers should verify the request directly with the carrier and contact Customer Support before making payment.

15. Temperature-Sensitive Merchandise

Certain products, including candles and selected body-care formulations, may be affected by prolonged exposure to extreme temperatures during transportation or following delivery.

Customers are encouraged to retrieve delivered packages promptly and store products according to their labeling and product-specific instructions.

Temperature fluctuations may cause temporary changes in the appearance or consistency of certain formulations.

Customers who believe a product has been damaged or compromised during shipment should contact Customer Support for review.

Nothing in this section limits applicable rights concerning damaged, defective, or nonconforming merchandise.

16. Holidays and Fulfillment Closures

Dawn Chanel Essentials LLC does not ordinarily process or dispatch orders on weekends or designated company holidays.

Fulfillment operations may be suspended in observance of the following U.S. holidays:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Additional closures, including Christmas Eve and New Year’s Eve, may be announced when applicable.

Orders placed during a closure will resume processing on the next scheduled business day, subject to applicable shipment commitments.

Carrier operations and delivery schedules may also be affected by holidays.

17. Shipping Restrictions

Certain merchandise may be subject to carrier-specific packaging requirements, transportation restrictions, or other applicable regulations.

Dawn Chanel Essentials LLC reserves the right to decline a shipping method or destination where fulfillment is unavailable or prohibited.

If an accepted order cannot be fulfilled, the customer will be notified and any required refund will be issued in accordance with applicable law.

18. International Shipping

International shipping is not currently offered unless an eligible international shipping option is expressly made available during checkout.

Orders submitted for unsupported international destinations may be declined or canceled, with any required refund processed in accordance with applicable law.

19. Changes to This Policy

Dawn Chanel Essentials LLC may update this Shipping & Delivery Policy periodically to reflect changes in shipping services, operational procedures, or applicable legal requirements.

Revisions will be published on the Company’s website with an updated effective date.

Policy changes will not retroactively diminish rights associated with orders already placed.

20. Customer Support

For questions regarding shipping rates, order processing, tracking, delivery, or shipment-related concerns, customers may contact Dawn Chanel Essentials LLC:  

Plainfield, Illinois, United States

Website: www.dawnchanelessentials.com

Email: info@dawnchanelessentials.com

We appreciate the opportunity to address your privacy concerns and assist with requests concerning your personal information.

Customers should include their order number when requesting assistance with an existing purchase.

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Dawn Chanel Essentials LLC

Shipping & Delivery Policy

Effective Date: October 9, 2026