Returns & Refunds

Dawn Chanel Essentials LLC

Effective Date: October 9, 2026

1. General Information

This Returns, Refunds & Exchanges Policy (“Policy”) governs returns, refunds, and exchanges for merchandise purchased directly through the official Dawn Chanel Essentials website, operated by Dawn Chanel Essentials LLC, an Illinois limited liability company (“Dawn Chanel Essentials,” “Company,” “we,” “us,” or “our”).

This Policy establishes the conditions under which merchandise may be returned, the procedures for requesting a return, and the remedies available for eligible purchases.

Nothing in this Policy is intended to waive, restrict, or otherwise limit any rights or remedies provided under applicable federal or state law.

2. Return Eligibility

Dawn Chanel Essentials LLC accepts authorized returns of eligible, regularly priced merchandise within 14 calendar days of the confirmed delivery date.

To qualify for a standard return, merchandise must meet all of the following conditions:

• Be unused, unopened, and in its original condition.
• Retain all original labels, seals, and packaging, where applicable.
• Be free from damage, alteration, or signs of use occurring after delivery.
• Have been purchased directly from the official Dawn Chanel Essentials website.
• Be accompanied by a valid order number or other acceptable proof of purchase.
• Not be designated as final sale or otherwise excluded under this Policy.

All standard returns require prior authorization from Dawn Chanel Essentials LLC.

Return requests submitted outside the applicable return period may be declined unless an exception is required by law or expressly approved by the Company.

3. Final Sale and Nonreturnable Merchandise

For hygiene, safety, product-integrity, and promotional reasons, certain merchandise is not eligible for discretionary returns or exchanges.

The following items are considered final sale or otherwise nonreturnable:

• Merchandise purchased during a sale or promotional event when the final-sale restriction was clearly disclosed before purchase.
• Merchandise purchased using a promotional or coupon code when the applicable offer terms clearly identified the purchase as final sale before checkout.
• Clearance merchandise expressly designated as final sale.
• Opened, used, or partially consumed bath and body products.
• Opened or used perfume oils and personal fragrance products.
• Burned or used candles.
• Products with removed or broken tamper-evident seals, where applicable.
• Gift cards, if offered, except where a refund is required by law.

Purchases made using a coupon code are not automatically final sale unless that restriction was clearly disclosed as part of the promotion before purchase.

Final-sale and nonreturnable restrictions apply to discretionary returns only. They do not eliminate remedies required by applicable law for damaged, defective, incorrect, misrepresented, or unfulfilled merchandise.

4. Return Authorization and Procedures

Customers seeking to return eligible merchandise must contact Dawn Chanel Essentials LLC within 14 calendar days of confirmed delivery.

Return requests must be submitted through the Contact Us page on the official Dawn Chanel Essentials website.

Requests should include:

• Order number
• Customer’s full name
• Email address associated with the purchase
• Merchandise being returned
• Reason for the return

Once the request has been reviewed, eligible customers will receive return authorization and instructions, including the designated return address.

Merchandise must not be shipped back before return authorization has been issued.

Unauthorized returns may be refused or subject to additional verification and processing delays, except where applicable law requires otherwise.

Unless the authorization specifies a different period, approved discretionary returns must be shipped within 14 calendar days after authorization.

5. Return Shipping Costs

Customers are responsible for return shipping costs associated with approved discretionary returns, including returns resulting from a change of mind, an incorrect product selection, or personal preference.

Original shipping charges are nonrefundable for discretionary returns unless otherwise required by applicable law.

Customers are responsible for securely packaging returned merchandise to prevent damage during transportation.

We strongly recommend using a trackable shipping service and retaining proof of shipment.

For merchandise that is damaged, defective, incorrect, or otherwise nonconforming due to circumstances attributable to the Company, Dawn Chanel Essentials LLC will provide an appropriate resolution, including return shipping arrangements where required by law.

6. Return Inspection and Approval

All returned merchandise is subject to inspection upon receipt.

Dawn Chanel Essentials LLC reserves the right to decline a discretionary return if the merchandise:

• Has been opened or used.
• Is missing required original packaging, labels, or seals.
• Has been damaged or materially altered after delivery.
• Was designated as final sale before purchase.
• Otherwise fails to satisfy the eligibility requirements of this Policy.

Customers will be notified if a return does not meet the applicable requirements.

Any legally required refund or remedy will be provided regardless of discretionary return restrictions.

7. Refunds to the Original Payment Method

Approved returns of eligible merchandise will be refunded to the original payment method used at checkout.

Once returned merchandise has been received, inspected, and approved, Dawn Chanel Essentials LLC will initiate the applicable refund within 10 business days, or sooner where required by law.

The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.

For approved discretionary returns, refunds generally include the eligible merchandise purchase price and applicable refundable taxes.

Original shipping charges and customer-paid return shipping costs are not refunded for discretionary returns unless otherwise required by law.

Dawn Chanel Essentials LLC does not impose a restocking fee on approved standard returns under this Policy.

Refunds required due to nonshipment, cancellation rights, defective merchandise, or other legally protected circumstances will be handled in accordance with applicable law, including any shorter mandatory refund deadlines.

8. Exchanges

Dawn Chanel Essentials LLC does not currently offer direct product exchanges.

Customers wishing to purchase a different fragrance, product, size, or variation must initiate an eligible return and place a separate order for the desired merchandise.

The new order will be subject to the prices, promotions, availability, shipping charges, and policies in effect at the time of purchase.

This provision does not limit any replacement or other remedy required by law for damaged, defective, incorrect, or nonconforming merchandise.

9. Damaged, Defective, or Incorrect Merchandise

Customers who receive merchandise that is damaged, defective, or materially different from what was ordered should contact Dawn Chanel Essentials LLC promptly.

Customers are encouraged to report such concerns within 7 business days of delivery, when reasonably possible.

To assist with the review, customers may be asked to provide:

• Order number
• Description of the issue
• Photographs of the affected merchandise
• Photographs of the shipping materials, where relevant
• Additional reasonable supporting documentation

Customers are encouraged to retain the affected merchandise and original packaging while the matter is under review.

Each reported issue will be evaluated based on the available evidence and applicable law.

Depending on the circumstances, an appropriate resolution may include a replacement, refund to the original payment method, or another legally required remedy.

The suggested reporting period does not eliminate or restrict statutory rights.

10. Product Preferences and Individual Sensitivities

Fragrance perception, product texture preferences, and individual experiences with bath, body, and personal fragrance products may vary.

A customer’s personal dislike of a fragrance, texture, or other subjective characteristic does not, by itself, make opened or used merchandise eligible for a discretionary return.

Customers are encouraged to review product descriptions, ingredient information, usage instructions, and relevant product disclosures before purchasing.

This provision does not limit remedies available for defective, incorrectly described, or otherwise nonconforming merchandise.

11. Promotional Purchases, Discounts, and Bundles

Merchandise purchased during promotional events, seasonal sales, or through discount and coupon codes may be designated as final sale.

A promotional purchase will be treated as final sale only when that condition was clearly disclosed before the customer completed the purchase.

Promotional restrictions may be communicated through the applicable offer terms, product page, cart, or checkout.

Merchandise purchased as part of a bundle or set must generally be returned as a complete bundle or set to qualify for a discretionary return.

Where a qualifying return affects a discount, promotional gift, or purchase threshold, any resulting refund adjustment will be determined according to the promotional terms disclosed before purchase and applicable law.

Final-sale restrictions do not override legally required remedies.

12. Order Cancellations

Customers wishing to cancel an order should contact Customer Support as soon as possible.

Dawn Chanel Essentials LLC will make reasonable efforts to accommodate cancellation requests before shipment. However, cancellation cannot be guaranteed once an order has entered fulfillment or has been transferred to a shipping carrier.

Orders that have already shipped may be subject to the standard return eligibility requirements.

Nothing in this section restricts cancellation or refund rights arising from shipment delays, nonfulfillment, or other circumstances protected by applicable law.

13. Lost or Missing Return Shipments

Customers are encouraged to retain tracking information and proof of shipment for all authorized returns.

If a customer-arranged discretionary return is lost or damaged in transit, the Company may request shipping documentation and cooperate with the customer in reviewing the circumstances.

Responsibility for the shipment will be assessed according to the return arrangements, applicable carrier terms, and applicable law.

This section does not limit remedies required where the Company provides or controls the return transportation.

14. Return Abuse, Fraud, and Misrepresentation

Dawn Chanel Essentials LLC reserves the right to review return activity for suspected fraud, abuse, or material misrepresentation.

The Company may decline discretionary returns that fail to satisfy the published eligibility requirements or involve verified misuse of the return process.

Supporting documentation must accurately represent the merchandise or circumstances associated with the claim.

Knowingly fabricated or materially misleading evidence may result in additional verification or denial of a discretionary request where legally permissible.

Customers who are unable to provide requested photographs or documentation may contact Customer Support to discuss reasonable alternative verification methods.

This provision does not limit statutory consumer rights or legally required remedies.

15. Purchases from Third-Party Retailers

This Policy applies to merchandise purchased directly through the official Dawn Chanel Essentials website.

Purchases made through authorized third-party retailers or marketplaces may be subject to the applicable seller’s return procedures and consumer-protection requirements.

Customers should contact the original seller regarding return requests for purchases made outside the Dawn Chanel Essentials website.

16. Relationship to the Shipping & Delivery Policy

Shipping delays, delivery discrepancies, lost packages, and merchandise damaged during transportation are also addressed in the Company’s Shipping & Delivery Policy.

Where an order has not been shipped within the applicable promised timeframe, the customer will receive any required notices, cancellation opportunities, and refunds in accordance with applicable law.

Discretionary return restrictions, including final-sale designations, do not override mandatory rights arising from nonshipment or other legally protected circumstances.

17. Policy Updates

Dawn Chanel Essentials LLC may revise this Policy periodically to reflect changes in business operations, merchandise offerings, or applicable legal requirements.

Revisions will be published on the Company’s website with an updated effective date.

Policy changes will not retroactively diminish rights associated with orders already placed.

18. Customer Support

For return requests, refund inquiries, or merchandise concerns, customers may contact Dawn Chanel Essentials LLC:

Plainfield, Illinois, United States

Website: www.dawnchanelessentials.com

Email: info@dawnchanelessentials.com

We appreciate the opportunity to address your privacy concerns and assist with requests concerning your personal information.

Please include your order number and a description of your request when contacting Customer Support.

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Dawn Chanel Essentials LLC

Returns, Refunds & Exchanges Policy

Effective Date: October 9, 2026