Last updated: October 22, 2024

 

At Dawn Chanel Essentials, we value the privacy of our customers and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (www.dawnchanelessentials.com), interact with us through our social media accounts, or engage with us in other ways.

If you have any questions or need more information about our Privacy Policy, please contact us at info@dawnchanelessentials.com.

When Does This Privacy Policy Apply?

This Privacy Policy applies to the personal information we collect through our website, mobile applications, social media platforms, and any other ways you may interact with us. It does not apply to any third-party websites, advertisements, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party sites before sharing your information.

Information We Collect

We may collect the following types of personal information depending on your interactions with us:

• Contact Information: Name, billing and shipping address, phone number, email address.
• Account Information: Username, password, order history, refund history.
• Payment Information: Payment method, credit or debit card details, payment amount.
• Device Information: IP address, browser type, Internet Service Provider (ISP), platform type, pages visited, date and time of visit.
• Demographic Information: Age, language preferences, and other demographic details.
• Preferences and Interests: Wish lists, marketing preferences, and shopping interests.
• Interactions: Information collected through customer service inquiries, social media engagement, surveys, or contests.

We may also collect information from other sources, such as public databases, social media platforms, or third-party partners, to help maintain accurate records and improve our services.

How We Use Your Information

The personal information we collect is used to:

• Process and confirm your orders or transactions.
• Communicate with you regarding orders, inquiries, or customer service requests.
• Personalize your shopping experience and provide relevant product recommendations.
• Send you promotional emails or SMS communications (with your consent) about new products, offers, or events.
• Improve our website, services, and marketing efforts.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These cookies may store information about your browsing preferences, login details, and pages you visited. This helps us customize our content based on your interests.

If you leave a comment or log in to our site, cookies may be set to remember your details for future visits. You can manage or disable cookies through your browser settings, but please note that some features may not function properly without cookies.

Third-Party Advertising and Links

We may work with third-party advertising networks, such as Google, which use cookies and other technologies to serve ads based on your browsing history. These networks may collect information such as your IP address and browser type to measure ad effectiveness and personalize the content you see. You can opt-out of personalized advertising by visiting Google’s Ad Settings at [Google Privacy & Terms](https://policies.google.com/technologies/ads).

Please note that we do not have control over cookies used by third-party advertisers, and this Privacy Policy does not cover those practices.

Embedded Content from Other Websites

Content on our website may include embedded media such as videos or images from external websites. Embedded content behaves as if you are visiting the third-party website, which may collect data, use cookies, and track your interactions. We encourage you to review their privacy policies for more details.

Children’s Privacy

We take special care to protect children’s privacy. Our website is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe your child has provided personal information, please contact us immediately, and we will work to remove such data from our records.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with service providers who assist us in running our business (e.g., payment processors, shipping services). These service providers are contractually obligated to protect your information and use it only for the purposes specified.

In some cases, we may also share anonymized data for analytical or marketing purposes that do not personally identify you.

Your Rights

You have the right to request access to the personal data we hold about you, as well as the right to request corrections or the deletion of this data. If you have an account with us, you can also manage your information and preferences by logging in.

To make a request for your data or to request deletion, please contact us at info@dawnchanelessentials.com. Please note that we may be required to retain certain information for legal, administrative, or security purposes.

Managing Your Preferences

You can manage your preferences for receiving email and SMS marketing communications at any time:

• To unsubscribe from emails, click the “unsubscribe” link in any marketing email.
• To opt-out of SMS communications, reply to the SMS with the word “STOP.”

Please allow up to five business days for your request to be processed. Even if you opt out of marketing messages, we may still send you transactional emails, such as order confirmations or shipping notifications.

Security and Data Retention

We take the security of your personal information seriously and use reasonable measures to protect it from unauthorized access or disclosure. We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, with the updated date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or comments regarding this Privacy Policy or how we handle your personal information, please contact us at info@dawnchanelessentials.com.

By using our website, you agree to this Privacy Policy and our Terms and Conditions.